Articles in this section

• I can’t find the purchase confirmation mail
• What is my password?
• What is my account name?
• I bought the event but still see “Order Now”
• I don’t see any account name / password in the purchase confirmation mail
• Will my purchase still be active if I close the browser?
• I get “Purchase not found” but I already paid for the event
• I paid with my friend’s / my spouse’s credit card and now I can’t unlock the purchase with my mail
• My event was locked back (turned back to blue label “Order Now”) after I purchased it
• I got an error “Unlock Limit Exceeded” after I refreshed the page and event is not accessible any more