Look for a mail received from email@example.com immediately after purchase. Check your SPAM folder too. Make sure you look at the same email you provided during purchase. If still don’t find the email, please make sure your purchase went through with the payment provider (paypal / stripe).
Articles in this section
- I cannot access/unlock a purchased show on the FITE.tv website
- I can’t find the purchase confirmation mail
- What’s my password?
- What’s my account name?
- I bought the event but still see “Order Now”
- I don’t see any account name / password in the purchase confirmation mail
- Will my purchase still be active if I close the browser?
- I get “Purchase not found” but I already paid for the event
- I paid with my friend’s / my spouse’s credit card and now I can’t unlock the purchase with my mail
- My event was locked back (turned back to blue label “Order Now”) after I purchased it