The event is unlocked in the browser you purchased it from. Make sure this is the same browser you initially bought the event from. If yes, you must have logged in on 3+ other devices and exceeded the limit. Up to 3 devices can be logged in at the same time - the ones after make the first ones log out.
Articles in this section
- I can’t find the purchase confirmation mail
- What is my password?
- What’s my account name?
- I bought the event but still see “Order Now”
- I don’t see any account name / password in the purchase confirmation mail
- Will my purchase still be active if I close the browser?
- I get “Purchase not found” but I already paid for the event
- I paid with my friend’s / my spouse’s credit card and now I can’t unlock the purchase with my mail
- My event was locked back (turned back to blue label “Order Now”) after I purchased it
- I got an error “Unlock Limit Exceeded” after I refreshed the page and event is not accessible any more