The PPV unlocks automatically in the browser you purchased it from and label turns green reading “Purchased - Waiting to start”. If you still see the blue “Order Now” label, then you should make sure you are logged in with your account. If on the top right corner you see "Sign In" you will need to do it from there. If you still see "Order now" please contact firstname.lastname@example.org
Articles in this section
- I can’t find the purchase confirmation mail
- What is my password?
- What’s my account name?
- I bought the event but still see “Order Now”
- I don’t see any account name / password in the purchase confirmation mail
- Will my purchase still be active if I close the browser?
- I get “Purchase not found” but I already paid for the event
- I paid with my friend’s / my spouse’s credit card and now I can’t unlock the purchase with my mail
- My event was locked back (turned back to blue label “Order Now”) after I purchased it
- I got an error “Unlock Limit Exceeded” after I refreshed the page and event is not accessible any more