First, make sure you have the best internet connection possible. You may want to downgrade to an SD stream if your internet connection does not allow for HD streaming (click on the HD label in the player). If there’s is a stream interruption, we’ll post a message on the event page - the red ticker just above the player and a live chat message - explaining the issue and troubleshooting you. If there are no such messages, this is most probably a specific case with your setup we’ll need to investigate. In this case, please contact our live support team using the button in the bottom right corner of this page.